HR Pros Offer Advice At 914Inc Power Breakfast

I'll be moderating a panel of Human Resource professionals next week, addressing issues from how you should (and can) control your employee's social media usage to what will happen if the Supreme Court overturns the healthcare legislation--and what if it doesn't? The event is a 914Inc. Magazine's Power Breakfast to be held Tuesday, April 24, at 7:30 AM at the Doubletree Hotel in Tarrytown, NY.

Joining me on the panel are five experts who bring different viewpoints on these and other issues:

Susan Corcoran
Jackson Lewis (a labor and employment law firm)
White Plains

Greg Chartier
Principal, The Office of Gregory J Chartier
Chair of the Human Resources Council of the Westchester Business Council

Ann Henning
Human Resources Manager, Sprint

Edwin L. Bowman
Principal, BowmanBecker Consultancy, LLC
Past President, Westchester Human Resources Management Association

Joseph DiCarlo
Director of HR, WESTMED
Former VP of HR, Porter Novelli

Tickets are complementary, but seats are limited, so make your reservations today.

Dave Donelson distills the experiences of hundreds of entrepreneurs into practical advice for small business owners and managers in the Dynamic Manager's Guides, a series of how-to books about marketing and advertising, sales techniques, motivating personnel, financial management, and business strategy.

Retail Sales Negotiation

Helpful negotiation tactics for retail salespeople:

● Stay cool. If a customer asks for a lower price, remember that it’s just a business transaction, not a judgmental comment on your artwork, your gallery, or you.

● Know your limits, but don’t go there right away. If the customer can talk you into two small concessions rather than one big one, they’re more likely to be satisfied with the deal.

● Ask for something in return. A customer may be willing to use cash rather than a credit card, put their name on your mailing list, or give you something else of value in return for a lower price.

● Use negotiation to close the sale. “If I give you this price, will you buy it now?” is a great way to separate buyers from lookers.

In today’s economy, you can expect more and more retail customers to test the firmness of your prices. If you keep your wits about you and exclude emotions from the process, though, you can use that trend to build your sales.

Dave Donelson distills the experiences of hundreds of entrepreneurs into practical advice for small business owners and managers in the Dynamic Manager's Guides, a series of how-to books about marketing and advertising, sales techniques, motivating personnel, financial management, and business strategy.